Elevation Physiotherapy | COVID Reopening Procedures & Policies
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COVID Reopening Procedures & Policies

Our Commitment to Your Safety

We take the health, safety & well-being of our patients, staff & clinic visitors very seriously. Here are some of the precautions that we’re taking to keep us all safe and healthy during the current COVID-19 global pandemic.

Protecting Us All As We Reopen Our Clinic

Here’s what we’ve done to help protect you, and us, as we open the clinic:

      1. Prior to your appointment, you will be emailed a short self-assessment survey. We require this to be completed by you and returned to us before you enter the clinic.
      2. You will be called on the morning of your appointment to be verbally screened again.
      3. There is effectively no waiting room. At the time of your appointment, you will be brought directly into one of the treatment rooms to wait for your Physiotherapist.
      4. Please arrive at your appointment alone. We are asking that you wait outside the clinic, and we will send an email to you when it is your time to enter. Please contact us directly if this protocol will not work for you.
      5. All surfaces in every room (including door handles) are disinfected thoroughly between every patient visit. The disinfectant used takes 3 minutes to work its magic.
      6. All patients are asked to arrive at the clinic with a face mask to wear for the duration of your appointment time.
      7. All clinicians and staff will wear masks and gloves, and possibly face shields as well, while in the presence of every patient.
      8. The clinic bathroom is closed for general use.
      9. The reception area has a plexiglass barrier to provide separation between our front desk staff and yourself for transactions in that area.
      10. We are asking you to consider leaving your credit card number securely stored in our system in order to allow for payment transactions without contact. We are able to email you a receipt.

How We’re Screening Anyone Who Enters Our Clinic

Here are the COVID-19 screening questions we will be asking. If you have questions about anything, please call the clinic at (905) 607 – 3538 to discuss.

 

Our COVID-19 self-assessment questionnaire is based on guidelines created by the Government of Ontario.

 

      1. Are you currently feeling any of these signs/ symptoms?
        • Fever (feeling hot to the touch, a temp of 37.8 C or higher)
        • chills
        • cough (continuous, more than usual)
        • Barking cough, making a whistling noise when breathing (croup)
        • shortness of breath (out of breath, unable to breathe deeply)
        • sore throat
        • difficulty swallowing
        • hoarse voice (more rough or harsh than normal)
        • runny nose (not related to seasonal allergies)
        • stuffy or congested nose (not related to seasonal allergies)
        • loss of sense of taste or smell
        • headache
        • digestive issues (nausea, vomiting, diarrhea or stomach pain)
        • extreme tiredness that is unusual (fatigue, lack of energy)
        • falling down often
        • none of the above

 

      1. Are you in any of these at-risk groups?
        • 70 years or older
        • Pregnant or recently gave birth
        • Getting treatment that weakens your immune system (for example, chemotherapy, corticosteroids, medications for transplants)
        • Having a condition that weakens your immune system (for example, lupus, rheumatoid arthritis, other autoimmune disorder)
        • Having a chronic (long-lasting) health condition (for example, diabetes, emphysema, asthma, heart condition)
        • Regularly going to a hospital or health care facility for treatment (for example, dialysis, surgery, cancer treatment)

 

      1. In the last 14 days, have you been in close physical contact with someone who tested positive for COVID-19?
        • Close physical contact means:
          • a face-to-face conversation for 15 minutes
          • being in the same room for 2 hours
          • living in the same home
          • working in the same workplace

 

      1. In the last 14 days, have you been in close physical contact with a person who either:
        • is currently sick with a new cough, fever, or difficulty breathing? OR
        • returned from outside of Canada in the last 2 weeks?
        • Close physical contact means:
          • a face-to-face conversation for 15 minutes
          • being in the same room for 2 hours
          • living in the same home
          • working in the same workplace

 

      1. Have you traveled outside of Canada in the last 14 days?

Please Contact Us If You Have Any Questions

Your safety is of utmost importance to us. If you have any questions, comments or concerns whatsoever regarding how we’re reopening, our COVID-19 policies or the procedures we’re following, please feel free to call us at (905) 607 – 3538 or send us an email.