Here are some of the most common questions our patients have about Elevation Physiotherapy & Wellness:
Phone: (905) 607 – 3538 (ELEV) | Email Us | Let’s Connect: 
| Telehealth Appointments | Online Booking | Contact Us
Phone: (905) 607 – 3538 (ELEV) | Email Us | Let’s Connect: | Telehealth Appointments | Online Booking | Contact Us
Here are some of the most common questions our patients have about Elevation Physiotherapy & Wellness:
We are different. We recognize your time is important and strive to offer every person an experience that exceeds your expectations, every time. We are focused to provide you with exceptional care from experienced Physiotherapists. We do not employ assistants or aides, and will spend our time with you one-on-one. We will to listen to you and efficiently determine the source of your problem, then employ the best, evidence-driven physiotherapy care to help you improve as quickly as possible.
Our Physiotherapists have years of advanced training and credentialing, and are clinical instructors or adjunct lecturers at the University of Toronto Faculty of Physical Therapy. Our physiotherapy treatment is based on the latest research, and is continually advanced in order to provide our patients with effective, evidence-based care. At Elevation Physiotherapy our patients come first—we focus on efficient physiotherapy treatment and exceptional customer care to help you improve now!
The Canadian Physiotherapy Association describes physiotherapy as “… understanding how and why movement and function take place. Physiotherapists are highly skilled and autonomous health professionals who provide safe, quality, client-centered physiotherapy through a commitment to service availability, accessibility and excellence.”
What this means is we are the movement experts. We promote mobility and independent function. We are trained in assessing and treating dysfunction in the joints, nerves and muscles to help you improve pain, restore mobility, improve strength, and reach your functional goals as quickly as possible.
If you have back or neck pain, we can help. If you have pelvic pain or incontinence, we can help. If you have a sports injury or have sprained your ankle, we can help. If you’re unsure if we can help your particular problem, give us a call to discuss.
At Elevation Physiotherapy and Wellness, we pride ourselves on being able to help those people who have been elsewhere and tried other avenues. We want the opportunity to work with you to see how it can be different.
If you have extended health benefits or have been injured in a car accident, you will likely be partially or entirely covered for physiotherapy. Extended health benefits vary by plan, so check the details of your individual coverage.
No. Individuals in Ontario have direct access to physiotherapy, but some extended health benefit plans may require a physician’s referral in order for reimbursement of the costs. Extended health benefits vary by plan, so check the details of your individual coverage.
Your first visit will take approximately 1 hour, and follow-up sessions are 30 minutes. All appointments are one-on-one with your Physiotherapist.
The number of sessions you will need depends on your own situation. There are many, many factors that will help us determine how often you’ll need to be seen: how intense your pain is, how long you’ve had the problem, does the pain refer into a limb, muscle strength, and the cause of the injury to name a few. We want to know your goals so that we can get you there as quickly as possible.
At your initial visit to Elevation Physiotherapy and Wellness, your physiotherapist will listen to your story and ask questions to get a complete history, and conduct a thorough physical assessment. This will be immediately followed by treatment so that you can start to notice changes at the first visit.
Treatment will vary depending on your own situation, and may involve education on your injury and how to initiate recovery, manual therapy (hands on treatment), modalities (acupuncture, heat) and an exercise program.
Please bring any testing or imaging reports that have been done for your issue. If your condition is the result of a car accident, we will require your case manager’s name, your claim number, and extended health information.
You should wear clothing that allow for easy access to your injured area. Shorts and a t-shirt are usually appropriate.
We open early and close late on most days – we will try very hard to accommodate your schedule for you to start with us within 48 hours of calling.
To all of our Patients,
We are able to open our doors again! We are so, so, happy to be seeing you! Of course, to comply with recommendations from the Ontario Government and Peel Public Health, our clinic will look a little different.
Please read through our new procedures, and contact us directly at 905-607-3538 or info@elevation-physio.com if you have questions about these new policies we are asking of everyone who chooses to come for an in-person appointment.
Virtual physiotherapy appointments through video connection work amazingly well and we continue to offer. We are happy to help you either in person or through video telehealth appointments.
Read Our COVID Policies & Procedures
If you have any questions, please do not hesitate to call (905) 607-3538, or email info@elevation-physio.com.
We are so sorry that during the current COVID-19 pandemic and physical distancing recommendations, our clinic is currently closed for in-person visits.
We will be re-opening as soon as Peel Public Health authorities inform us that we are able to do so.
Your health and well-being is our concern, as always. We are happy to offer you video telehealth appointments with your Physiotherapist for you to continue to make progress with your treatment plan at this time.
New patients can be assessed, and an individual program to help with your problem can be done through telemedicine appointments as well. We are good at this. Let us help you.
Learn About Our Telehealth Services
If you have any questions, please do not hesitate to call (905) 607-3538, or email info@elevation-physio.com.
Take care and be well—we look forward to serving you virtually until we can re-open our clinic doors.